1) Confirm you're looking at the right module/tab for the feature in question. 2) Check the item's status (order, product, ticket, certificate) for context on what state it's in. 3) Try the action again in case of a temporary glitch. 4) If it's a billing/order issue, gather the relevant invoice or order ID. 5) If it still doesn't resolve, open a Support ticket with a clear description and screenshots.
General troubleshooting checklist before contacting Support.
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