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Getting Started

11

What is Swagify POD?
What do I need to get started?
What does the onboarding checklist on my Dashboard cover?
Do I have to complete onboarding before I can use the rest of the platform?
What metrics show up on the Dashboard’s Store Overview?
Can I change the reporting period on the Dashboard’s Sales Overview chart?
What are “Pro Features” and why are some Dashboard insights greyed out or locked?
I just signed up – what’s the fastest path to my first sale?
Where do I go if I get stuck during onboarding?
Is there a cost to just browsing the Product Catalog before I connect a store?
Can I use Swagify POD without connecting a store?

Account, Payments & Subscription

17

If I have an active subscription, can I still delete my account?
Can I undo an account deletion?
Where do I edit my profile information?
How do I change my password?
How do I update my business address?
Why does my business address matter?
How do I add a credit card to my account?
Can I pay by something other than credit card?
What is AutoShip and should I turn it on?
How do I see what subscription plan I’m currently on?
How do I switch from monthly to annual billing (or vice versa)?
How do I upgrade my plan?
Can I downgrade my plan?
How do I cancel my subscription?
What happens to my products and orders if I cancel my subscription?
How do I permanently delete my account?
What happens when I delete my account?

Store Integrations

13

What platforms can I connect to Swagify POD?
Where do I see all available integrations?
How do I connect a Shopify store, step by step?
How do I connect a WooCommerce store, step by step?
What if my Shopify authorization redirect fails or times out?
How do I connect via Custom API?
How can I tell if a store is successfully connected?
How do I disconnect a store?
Can I connect more than one store of the same type (e.g., two Shopify stores)?
Can I reconnect a store after disconnecting it?
How do I open my connected store directly from Swagify POD?
Can I search my connected integrations?
How do I publish a product to a specific store once it’s connected?

Products & Designs

43

How do I search for a product in the catalog?
What does “preferred-supplier highlighting” mean?
Where can I find sizing information for a product?
How do I start designing a product?
What can I do inside the Design Lab?
Can I switch between front and back of a product while designing?
Does the Design Lab show a live preview of my design?
Can I undo a mistake while designing?
What’s the full workflow for designing and saving a product?
What is the Saved Designs library?
What does “usage count” mean on a saved design?
How do I create a design using the built-in editor?
How do I create a design by uploading an existing artwork file instead?
What’s the difference between Design Studio and Upload Artwork when adding a design?
What are “bleed” and “safe margins” when uploading artwork?
Can I save a design as a draft without finishing it?
What is Design Inspiration?
How do I apply a saved design to a brand-new product?
How do I create a design via Upload Artwork, step by step?
Can one saved design be applied to multiple different products?
How do I deactivate a saved design without deleting it?
What are the possible statuses a product can have in My Products?
What does “Unmapped” mean, and how do I fix it?
What does “Partially Mapped” mean?
What does “Artwork Pending” mean?
What actions can I take on a product from the My Products list?
How do I import products I already have on my connected store?
What’s the difference between Hide and Delete for a product?
What can I edit on a Product Details page inside My Products?
What’s the difference between Save Changes and Republish?
How do I set pricing across many variants at once instead of one by one?
Where can I see my cost, profit, and margin per variant?
Can I add or remove variants after a product is already created?
How do I take a variant on or off sale/availability?
Where can I check how a specific product is performing?
How do I publish a product, step by step?
Can I publish one product to multiple stores at the same time?
How do I get quick actions like “Add Your Design” without opening full product details?
How do I order a sample of my product before making it live?
Can I preview exactly what the published listing image will look like?
How do I duplicate an existing product to create a variation of it?
How do I download the print-ready artfile for a product?
Can I filter My Products by which store a product belongs to?

Orders & Fulfillment

23

My order won’t fulfill even though Auto Fulfill is on – what should I check?
What is a Sample Order and how is it different from a normal customer order?
Can I message back and forth about an order issue after submitting it?
How do I track the status of an order issue I submitted?
Can I attach photos when submitting an order issue?
What resolution options are available for an order issue?
How do I report an issue with an order – wrong print, damaged item, etc.?
What does “reverse-mapped” mean in relation to orders and artfiles?
How do I access or upload artfiles tied to an order?
How do I leave a note for my supplier on an order?
How do I download the invoice for a specific order?
How do I cancel an order?
Why isn’t Bulk Fulfill available for a particular order?
Can I fulfill several orders at the same time instead of one by one?
How do I decide which supplier to choose during manual fulfillment?
How do I manually fulfill an order, step by step?
How do I turn on Auto Fulfill?
What’s the difference between Automatic and Manual Fulfillment?
Why are the billing/shipping addresses “copyable”?
What’s shown on an individual Order Details page?
What does “In Production” mean?
What does “Partially Paid” mean as an order status?
Where do I see all my incoming orders?

Billing & Invoices

9

Does my payment method on file affect how invoices are generated?
Can I download a receipt for a past subscription period, not just my current one?
I was billed an amount that doesn’t match my plan – what do I do?
What does the “status” column on an invoice tell me?
Can I search or filter invoices by supplier?
Where do I see my subscription billing history, including past plans?
What’s the difference between the Invoices tab and the Subscriptions tab in Billing?
How do I download a copy of an invoice?
Where do I find all my invoices in one place?

Analytics

12

Does Analytics update in real time, or on a delay?
Why are some Analytics reports locked or unavailable to me?
What does “source” mean in the customer report table?
What information is in the customer report table specifically?
Can I filter Analytics data by a custom date range?
What does “returning-customer rate” measure?
What does “discounted-order percentage” mean in the Orders tab?
What’s shown in the Customers tab?
What’s shown in the Orders tab?
What’s shown in the Sales tab?
What’s shown in the Analytics Overview tab?
What tabs are available in Analytics?

FAQs

5

Where do I see which suppliers are available for a given product?
Does Swagify POD support wholesale/Elite pricing?
Can I use Swagify POD with more than one sales channel at once (e.g., Shopify and TikTok Shop)?
What file types are supported for embroidery designs?
Why do New Arrivals only show a limited number of products?

Support & Troubleshooting

18

General troubleshooting checklist before contacting Support.
I’m trying to delete my account but the button won’t work.
Product Catalog search isn’t returning what I expect.
I submitted an order issue but haven’t heard back.
My resale certificate was Declined – what now?
My resale certificate is stuck on “Pending” – how long does approval take?
I got billed an unexpected subscription amount.
An order won’t fulfill automatically despite Auto Fulfill being on.
My store integration (Shopify/WooCommerce) shows as disconnected or won’t authorize.
My product is stuck on “Artwork Pending” – how do I fix it?
My product shows “Unmapped” or “Partially Mapped” in My Products – how do I fix it?
How do I close a ticket once my issue is fixed?
My ticket shows “Resolved” but I still have the issue – what do I do?
How do I add more information to a ticket after I’ve already submitted it?
What can I see inside an individual ticket?
How do I check on a ticket I already submitted?
What should I include in a support ticket to get help faster?
How do I contact support / open a ticket?

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How do I add more information to a ticket after I’ve already submitted it?

How do I add more information to a ticket after I’ve already submitted it?

< 1 min read

Use the messaging thread within the ticket to send follow-up details or attachments – this keeps the full conversation in one place.

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Updated on July 17, 2026

My ticket shows “Resolved” but I still have the issue – what do I do?What can I see inside an individual ticket?

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We take the worry and hassle out of creating custom products items for your company. We specialize in creating customized on-demand and bulk promotional merchandise to build awareness for your brand.

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4659 Wright Rd, Stafford, Texas 77477
United States of America

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