Support & Troubleshooting
- General troubleshooting checklist before contacting Support.
- I’m trying to delete my account but the button won’t work.
- Product Catalog search isn’t returning what I expect.
- I submitted an order issue but haven’t heard back.
- My resale certificate was Declined – what now?
- My resale certificate is stuck on “Pending” – how long does approval take?
- I got billed an unexpected subscription amount.
- An order won’t fulfill automatically despite Auto Fulfill being on.
- My store integration (Shopify/WooCommerce) shows as disconnected or won’t authorize.
- My product is stuck on “Artwork Pending” – how do I fix it?
- My product shows “Unmapped” or “Partially Mapped” in My Products – how do I fix it?
- How do I close a ticket once my issue is fixed?
- My ticket shows “Resolved” but I still have the issue – what do I do?
- How do I add more information to a ticket after I’ve already submitted it?
- What can I see inside an individual ticket?
- How do I check on a ticket I already submitted?
- What should I include in a support ticket to get help faster?
- How do I contact support / open a ticket?